Shipment
All orders from our EU shop are shipped from our warehouse in Tallinn, Estonia.
Orders placed on weekends and holidays will normally be shipped the next business day.
The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.
When we ship to a non-EU country, you may as a receiver be subject to pay local customs fees upon delivery. These fees are decided by local customs – please contact your local customs for further info.
All orders are shipped via DHL Express, DHL Economy, or CargoBus service.
NB! Sviato Shop EU does not ship products to the following counties: Argentina, Armenia, Azerbaijan, Belarus, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, French Guiana, Georgia, Guatemala, Guyana, Honduras, Kazakhstan, Kyrgyzstan, Mexico, Moldova, Nicaragua, Panama, Paraguay, Peru, Russia, Suriname, Tajikistan, Turkmenistan, Ukraine, United States (US), United States (US) Minor Outlying Islands, Uruguay, Uzbekistan, Venezuela.
All shipments generally arrive at the destination specified by the purchaser within 5-7 business days of the date of entry into force of the contract of sale. The delivery of products ordered from https://rs.sviato.shop can take from 5 working days up to 3-4 weeks.
We have the right to ship goods in up to 45 calendar days in exceptional cases.
Right of withdrawal
After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.
The right of withdrawal does not apply if the purchaser is a legal person.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way you would be allowed to test the goods in an actual store.
If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
To return the goods, you must write an e-mail address to shop@sviato.academy within 14 days of receiving the goods.
The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.
Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make a refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate for the cost exceeding the usual shipping cost.
The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
In some cases, we may accept a return even if the instructions are not followed, however, we may withhold a 50€ restocking fee and shipping cost.
Defective goods
The online store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer’s complaint in written form or in a form that enables written reproduction within 15 days.